Why Am I Not Receiving My OTP or Verification SMS?

Why Am I Not Receiving My OTP or Verification SMS?

If you're not receiving your OTP (One-Time Password) or verification SMS when trying to log in, deposit, or withdraw, here’s what could be happening:

πŸ” Common Causes:

  • πŸ“Ά Weak or unstable mobile network

  • πŸ“± Your phone is turned off or in airplane mode

  • ❌ The phone number linked to your BetLion account is incorrect

  • 🚫 SMS inbox is full or blocked from receiving shortcodes

βœ… What You Can Do:

  1. Make sure your phone has strong signal and is switched on

  2. Check that the phone number registered on your BetLion account is correct

  3. Clear old SMS messages to free space

  4. Wait a few minutes and try again

  5. Avoid using a virtual number β€” BetLion only sends OTPs to real mobile numbers

πŸ†˜ Still Not Receiving the SMS?

Contact our 24/7 support team through Live Chat or email. Include:

  • Your registered phone number

  • The action you were trying to perform (e.g., login, deposit)

  • Approximate time of request

We’ll check and assist you right away.

    • Related Articles

    • How Do I Withdraw My Winnings?

      Withdrawing from your BetLion account is simple and secure: ? Steps to Withdraw: Log in to your BetLion Zambia account Go to the Withdraw section Select your mobile money account (must match your BetLion registration) Enter the amount to withdraw ...

    • How to Protect Minors from Gambling

      At BetLion Zambia, we take the protection of minors seriously. Our services are strictly for customers aged 18 and above. Here’s how we help prevent underage gambling: Age verification at registration Strict one-account-per-person policy Monitoring ...

    • How Are Bets Settled on BetLion Zambia?

      Understanding When and How You Receive Your Winnings After you’ve placed a bet, BetLion Zambia works to settle it as soon as the event ends. Here’s everything you need to know about how your winnings are processed. ⏱️ When Are Bets Settled? Pre-match ...

    • 🟣What Are the Age Requirements to Use BetLion Zambia?

      To use BetLion Zambia, you must be 18 years or older. Why? Underage gambling is illegal in Zambia, and we take responsible gaming seriously. We may request identification (NRC, passport) to verify age. Accounts found to be underage will be suspended, ...

    • App Not Working? Here’s What to Do

      If your BetLion app isn’t working properly—whether it’s crashing, freezing, or not opening—there are several steps you can take to fix it. ✅ Try the Following Solutions: Update the App Make sure you’re using the latest version of the BetLion app. You ...