Responsible Gambling
Why Is the BetLion Site Not Working?
If you can’t access www.betlion.co.zm, it might be a technical issue or a connection problem. Steps to Try: ? Refresh the page ? Switch from Wi-Fi to mobile data or vice versa ? Clear your browser cache and cookies ? Disable any VPNs or ad ...
Can I Re‑activate My Account Early After a Break or Self‑Exclusion?
No. Once a time-out or self-exclusion is active, it cannot be lifted early. This policy is in place to: Ensure your decision is respected Help prevent impulsive re-activation Support long-term responsible gaming goals Your account will automatically ...
Why We Train Our Staff in Responsible Gaming
At BetLion Zambia, our staff are trained to: Recognise signs of problem gambling Respond with empathy and confidentiality Direct users to appropriate tools and services Our Commitment: Staff complete mandatory training We have internal protocols for ...
Where to Get Help: Support Organisations in Zambia
If gambling is negatively impacting your life, you're not alone. Help is available. Trusted Organisations That Can Help: GamAid Zambia – Support and referrals for problem gamblers Lifeline Zambia – Confidential counselling and emotional support ...
How to Protect Minors from Gambling
At BetLion Zambia, we take the protection of minors seriously. Our services are strictly for customers aged 18 and above. Here’s how we help prevent underage gambling: Age verification at registration Strict one-account-per-person policy Monitoring ...
What Tools Are Available for Responsible Gaming?
BetLion Zambia is committed to helping players gamble responsibly. We provide tools and support to help you stay in control. ?️ Tools Available: Self-Exclusion – Block access to your account for 6 months, 1 year, or permanently Deposit Limits – Set ...